Cybersecurity problems affecting consumers of major health insurers in Massachusetts, according to regulators. The systems that are utilized to service customers, accounts, brokers, and providers are reportedly being impacted by a cybersecurity problem involving ransomware.
The corporate company of Harvard Pilgrim Health Care and Tufts Health Plan, Point32Health, has stated that it has proactively taken certain systems offline to mitigate the threat out of an “abundance of caution” after “detecting an unauthorized party.”
Tufts Health Plan and Harvard Pilgrim Health Care’s parent firm, Point32Health, announced in a website memo that it had discovered a ransomware outbreak on Monday that had compromised the systems used to serve members, accounts, brokers, and providers.
A Harvard Pilgrim Health Care representative said the outages affected commercial plan members and New Hampshire Medicare members but not Tufts Health Plan participants. Two of Massachusetts’s largest health insurance companies have warned their members about this event.
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Point32Health said in a statement:
“We have notified law enforcement and regulators, and are working with third-party cybersecurity experts to conduct a thorough investigation into this incident and remediate the situation. Our top priority is to ensure our members continue to have access to care.”